The Banking and Financial Services Industry has been countering adverse economic conditions & exceedingly stringent regulatory control environment. There is enormous pressure to reduce costs while scaling up revenues. On the other hand customers are becoming highly demanding and expect prompt services across a range of communication channels. The surge in social media communication puts lot of pressure on services and ultimately the Brand.
To help organizations respond to these challenges ExpertSource provides a holistic approach for managing the customer lifecycle.
Our clients range from Banks, Credit Card companies to Financial Services companies, to whom we provide end-to-end contact center services and back office services throughout the customer lifecycle including: