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Expert Engage

Customer Engagement

Customer engagement is at the core of any brand and service, we offer comprehensive range of services & solutions powered by advanced proprietary technology & Dynamic CRM solutions across multiple channels of communication. We partner with technology software companies to deliver true value to our clients in form of increased customer satisfaction scores, increased first time resolution rates and reduced cost per transaction.


ALIGNED AND ENGAGED WORK FORCE: FUNDAMENTAL BELIEF THAT WELL TRAINED AND WELL ENGAGED WORKFORCE ULTIMATELY LEADS TO SUCCESSFULLY ENGAGED CUSTOMER


Technology Partner for Dynamic CRM with Unified Agent View Screen
Additional proprietary in-house CRM & Unified view technology
Evolved Social Media Management technology partnership
Analytics based Dashboards not just metrics based: Customer Sentiment, Product Service Process Brand current issues & perceptions, First call resolution & aspects thereof!