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Banking & Financial Services

We differentiate our services with

In-depth domain expertise
Multi-channel Customer Interaction Strategy
Use of Technology to Improve Productivity & Customer Satisfaction Scores
Innovative Best Shoring Approach
Highest information security standards & certifications
Rigorous back ground check standards and processes for deployed staff

The Banking and Financial Services Industry has been countering adverse economic conditions & exceedingly stringent regulatory control environment. There is enormous pressure to reduce costs while scaling up revenues. On the other hand customers are becoming highly demanding and expect prompt services across a range of communication channels. The surge in social media communication puts lot of pressure on services and ultimately the Brand.

To help organizations respond to these challenges ExpertSource provides a holistic approach for managing the customer lifecycle.

Our clients range from Banks, Credit Card companies to Financial Services companies, to whom we provide end-to-end contact center services and back office services throughout the customer lifecycle including:

Customer Acquisition
Up-sell through Affiliate Partnerships
Inbound / Outbound Customer Interaction Management
Quality Monitoring Services
1st & 3rd Party collections