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Internet Retail & Retail

We differentiate our offering with

Aggressive Outcome based pricing models
Offshore cost arbitrage
Advanced Analytics & Disposition Analysis to improve sales conversion percentages
Dynamic skill-set and customer demographic based call routing for improved returns
Use of Technology to Improve Productivity & Customer Satisfaction Scores
Additional revenue streams through Affiliate Partnerships

The new age retailers are not bound by walls of traditional brick & mortar, which provides lot of benefits but also several challenges including grabbing market share in timely manner, maximize returns on expensive marketing costs, increase sales & upsell conversions, improve customer experience & brand image while optimizing support costs.

To help organizations respond to these challenges ExpertSource provides a comprehensive partnership approach, not only adding value in improving bottom lines but also contributing to managing business, revenue growth and brand building.

Our clients range from Internet Retailers, DRTV companies to whom we provide specialised end-to-end customer lifecycle management services including:

Customer Acquisition: Inbound Sales & Outbound Sales
Customer Engagement & Up-sell: Retain, Monetize and Maximise Life Time Value
Multi channel Inbound & Outbound Customer Interaction Management
Back Office: Order Processing, Web content, process and availability audit