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Media & Entertainment

We differentiate our service offering with

In-depth domain expertise
Multi-channel Customer Interaction Strategy
Use of Technology to Improve Productivity & Customer Satisfaction Scores
Innovative Best Shoring Approach
24/7 Support Coverage - Follow the sun strategy

Dynamic consumer behaviour clubbed with evolution of multiple customer engagement channels has compelled media and entertainment companies to re-engineer their customer engagement strategy. Supporting existing user-base, providing competent customer support and ensuring consistent positive experience has to be prioritized to maintain a positive brand image. Further the customers in the entertainment & gaming space are extremely technology & internet savvy this creates further pressure on turnaround times and quality of resolution.

To help respond to these challenges ExpertSource provides a dynamic approach for managing the customer support needs, our services include:

Inbound / Outbound Voice Customer Interaction Management
Live Webchat, Email Response Management
On-line Forum Management & Comprehensive Social Media Management
In-Game Moderation Services