Dynamic consumer behaviour clubbed with evolution of multiple customer engagement channels has compelled media and entertainment companies to re-engineer their customer engagement strategy. Supporting existing user-base, providing competent customer support and ensuring consistent positive experience has to be prioritized to maintain a positive brand image. Further the customers in the entertainment & gaming space are extremely technology & internet savvy this creates further pressure on turnaround times and quality of resolution.
To help respond to these challenges ExpertSource provides a dynamic approach for managing the customer support needs, our services include:
Inbound / Outbound Voice Customer Interaction Management
Live Webchat, Email Response Management
On-line Forum Management & Comprehensive Social Media Management
In-Game Moderation Services