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ExpertSource QMS

A Comprehensive Call Quality Monitoring Tool that breaks away from the traditional approach to deliver top results.

 Administrator rights for project built & customization
 Level based access for Quality Evaluators, Team Leads, Agents & Clients
 Easy Evaluation Sheet template builder
 Multiple unlimited users & evaluation sheets
 Evaluation sheets embedded with call recording / player
 Calibration : Create Live Calibration Sessions
 Historical comprehensive reports & analytics: Agent-wise & Process-wise

With a web-based secure user access you get the best of the cloud with the security of local systems. The user friendly Visual Studio interface drastically reduces the learning curve and is highly intuitive. Backed by the industry leading SQL Server, ExpertSource QMS is easy to customize for your specific requirements.

Reporting & Analytics Overview

Service Offering ExpertSource QMS

QMS Set Up & Hosting

 Turnkey Project Set Up
 Web based / Site Based License Options
 Remote / On Site Hosting Options
 Training & Process Documentation
 On Going Version Upgrades / Annual Maintenance

Quality Analyst / Evaluators

 Call Quality Evaluation
 Agent Feedback sessions / On Line Feedback sessions
 Reporting & Analytics
 Six Sigma Green Belt certified resource options
 Process Improvement & Lean Project recommendations

Report Builder Snapshot