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Quality Framework

Our Corporate Quality framework encompasses each building block of service delivery. The six sigma culture, process & methodologies in practice ensure repeatability & reproducibility of results.

  • BPMS

    Business Process Management Systems

           Creation of Standard operating procedures
           Documentation & Mapping of key processes
           Process improvement & re-structuring

  • Transactional Quality

           Quality monitoring team consists of professionals in field of Quality
           Rigorous call / transaction monitoring and feedback mechanism
           Advanced Online QMS Tool
           Evolved Calibration process: Gauge R&R & Measurement System Analysis
           Agent incentive programs strictly regulated by Quality scores

  • Audits & Compliance

    Adherence to Relevant Industry Compliance Standards - FDCPA (USA) & FCA (UK)
    Check conformance to policies & procedures
    Ongoing Training & Certifications
    Regular Internal & External Audit Reviews

  • Six Sigma in Practice

           Structured Training on Process Improvement - DMAIC
           Green Belt / Yellow Belt certifications
           On going LEAN, DMAIC Quick win projects across functions