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Customer Lifecycle Solutions
ExpertSource provides high value & cost efficient customer life cycle solutions to the US and UK markets, from our location in Mumbai, India & partner locations in the US & Nearshore.
Our state of the art technology and infrastructure offers best in class information security standards & industry certifications.
What do we do?
Social Media Monitoring & Management
Live Chat Support
First Party Collections
Third Party Collections
Quality Management Systems
World class comprehensive quality monitoring tool
Web based license option
Call Quality evaluation and feedback
Six Sigma Green Belt certified Quality Analysts
Process Improvement & Lean Project Implementations
Experience in providing
High Value – Low Cost outsourcing solutions to a range of Industries.
MEDIA & ENTERTAINMENT
INTERNET & RETAIL
Why we are different
Subject Matter Expertise
At ExpertSource our basic philosophy is to invest and build subject matter expertise in each building block of Service …
Our Corporate Quality framework encompasses each building block of service delivery. The six sigma culture, process …
Analytics & Innovation
Analytics as a key tool and Innovation as a culture – At ExpertSource we live by this principle. Customer interactions …
With our direct & partner onshore, offshore and nearshore presence we are able to deliver a unique “Best Shoring” proposition. We are …