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Customer Lifecycle Solutions
ExpertSource provides high value & cost efficient customer life cycle solutions to the US and UK markets, from our location in Mumbai, India & partner locations in the US & Nearshore.
Our state of the art technology and infrastructure offers best in class information security standards & industry certifications.
What do we do?
Acquire
Inbound Sales
Outbound Sales
Lead Generation
Engage
Multi-Lingual SupportÂ
Social Media Monitoring & Management
E-Mail Support
Live Chat Support
Voice Support
Collect
First Party Collections
Third Party Collections
Skip Trace
Quality Management Systems
World class comprehensive quality monitoring tool
Web based license option
Call Quality evaluation and feedback
Six Sigma Green Belt certified Quality Analysts
Process Improvement & Lean Project ImplementationsÂ
INDUSTRIES
Experience in providing
High Value – Low Cost outsourcing solutions to a range of Industries.
MEDIA & ENTERTAINMENT
INTERNET & RETAIL
HEALTHCARE
Why we are different
Subject Matter Expertise
At ExpertSource our basic philosophy is to invest and build subject matter expertise in each building block of Service …
Quality Framework
Our Corporate Quality framework encompasses each building block of service delivery. The six sigma culture, process …
Analytics & Innovation
Analytics as a key tool and Innovation as a culture – At ExpertSource we live by this principle. Customer interactions …
Best Shoring
With our direct & partner onshore, offshore and nearshore presence we are able to deliver a unique “Best Shoring” proposition. We are …
Get In Touch
ExpertSource Global Services Private Ltd.
Deekay Tech Park, Unit 102, 201 & 202,
MIDC Turbhe,
Navi Mumbai 400705. INDIA.
(+1) 347 899 4250
