As an experienced, global outsourcing solutions provider, ExpertSource understands and embraces the expanding role of the contact center. We offer a wide range of customer management and support services for a variety of industries.
Best in class compliant practices & industry certifications
Focus on maximizing Life Time Value (LTV) of customers
100% outcome based pricing models & risk-reward models offered
Strategic alignment with leading database providers across the US market
Effective use of data analytics to achieve client goals: minimum cost per acquisition & maximum LTV
Affiliate & Affinity Marketing partnerships to significantly agument avenues of acquisition and monetization of exisiting client base.
Live transfer and conference capabilities
Low cost survey campaigns for effective lead generation
Achieve best in class consistent sales conversion percentages
Effective workforce management for ideal handle rates and occupancy rates ratio
Advanced Dialer management capabilities
Effective contact & conversion strategies
EMAIL RESPONSE MANAGEMENT
LIVE CHAT SUPPORT
OUTBOUND & INBOUND VOICE SUPPORT
SOCIAL MEDIA MONITORING & MANAGEMENT
Accounts Receivables Management
Our information security systems, policies & procedures meet the highest industry standards of ISO 27001 & PCI. Our collectors are fully trained and certified on FDCPA, TCPA & HIPAA compliances.
ExpertSource offers superlative First Party Collection services & expertise to meet the…
Research has shown that as many as 35 percent of delinquent debtors move each…
1st Party Collections
ExpertSource offers superlative First Party Collection services & expertise to meet the needs of our clients. The first party collection approach is conducted with ExpertSource operating as an extension of our client’s internal collection unit, and our specialists i.e. collection agents would conduct all outbound and inbound communications in the name of the client.
We have global exposure and experience and have been applauded for managing a variety of first party collection service programs. These programs have been conducted on a contingency basis (fees paid on a fixed percentage of total balance recovered), full time employee (FTE) basis (payment is made on a per seat basis), or on a pay per cure basis (payment provided for each account brought back to a current status).
Our experts working on first party portfolios are veterans who are professionals trained to handle accounts in the manner most appropriate for each client.
Returned Mail Accounts
Single Payment Defaults
Billing Issues or Acceleration
Paid Past Due
3rd Party Collections
Our authority in this field is clearly reflected in our client testimonials. Our collection strategy is to work all accounts with no regard for size of account. Expertsource engages in dynamic and lawful collection activity on all referred accounts to obtain the outstanding balance due on the debt, establish an acceptable repayment schedule, or enter into payment terms acceptable to all parties involved. The efficiency and sophistication of our strategies, our state-of-the-art technology / software and our well-trained collection staff who are certified in FDCPA, TCPA laws & HIPAA compliances provide an edge that results in increased returns for our clients.
Our third party collections process is backed by following services:
Customized Collection Letters
Data Scrubbing & Scoring
Our Taxation & Accounting outsourced services provide Businesses, CPAs & Tax firms with flexibility to scale up resources on demand, at a fraction of their current costs for services ranging from Bookkeeping to Virtual CFO.
We have proven expertise & partner relationships across North America, where our clients are able to grow their teams seamlessly without increasing their fixed overhead costs.
We align ourselves with business specific needs and are able to offer dynamic engagement models, ranging from hourly services to dedicated full time resources.
Accounting services for US Markets
Financial Analysis & Reporting
Tax preparation & Filing for Corporations and Individuals
(1120, 1120S, 1065 RETURNS AND FORM 1040)
A Comprehensive Call Quality Monitoring Tool that breaks away from the traditional approach to deliver top results.
With a web-based secure user access you get the best of the cloud with the security of local systems. The user friendly Visual Studio interface drastically reduces the learning curve and is highly intuitive. Backed by the industry leading SQL Server, Expert Source QMS is easy to customize for your specific requirements.
Easy Evaluation Sheet template builder
Level based access for Quality Evaluators, Team Leads, Agents & Clients
CALL EVALUATION SHEETS EMBEDDED WITH RECORDING / PLAYER
Historical comprehensive reports & analytics: Agent-wise & Process-wise
Calibration : Create Live Calibration Sessions
Administrator rights for project built & customization
Reporting & Analytics Overview
Agent-wise defect report
Historic performance report
Parameter-wise defect report
Training Need Identification
Time & Motion Study