With experience in providing high value – low cost outsourcing solutions to a range of industries, ExpertSource can provide customized solutions to target your exact need.
Our proven service delivery methodologies combined with the best in class account management team provide a solid platform that delivers high quality contact centre solutions consistently.
About
The Banking and Financial Services Industry has been countering adverse economic conditions & exceedingly stringent regulatory control environment. There is enormous pressure to reduce costs while scaling up revenues.
The problem
On the other hand customers are becoming highly demanding and expect prompt services across a range of communication channels. The surge in social media communication puts lot of pressure on services and ultimately the Brand.
The Solution
To help organizations respond to these challenges ExpertSource provides a holistic approach for managing the customer lifecycle.
Our Service Offerings
Our clients range from Banks, Credit Card companies to Financial Services companies, to whom we provide end-to-end contact center services and back office services throughout the customer lifecycle.
Customer Acquisition & Quality Monitoring Services
Up-sell through Affiliate Partnerships
Inbound / Outbound Customer Interaction Management
1st & 3rd Party collections
About
The healthcare reforms that came into effect in 2014 have been defining for the industry and service providers.
The problem
Payers and providers face increasing cost pressures, challenges created by rising customer orientation, mounting routine work, and unpredictable staffing needs. In addition, healthcare plan membership is subject to market vagaries because 30 – 40 million uninsured people will potentially come into the insurance market.
The Solution
To help organizations respond to these challenges ExpertSource provides a comprehensive partnership approach, not only adding value in improving bottom lines but also contributing to managing business, revenue growth and brand building.
Our Service Offerings
ExpertSource provides specialized Accounts Receivable Management services for the Healthcare industry.
1st Party Collections
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3rd Party Collections
About
The new age retailers are not bound by walls of traditional brick & mortar, which provides lot of benefits but also several challenges
The problem
The challenges include grabbing market share in timely manner, maximize returns on expensive marketing costs, increase sales & upsell conversions, improve customer experience & brand image while optimizing support costs.
The Solution
To help organizations respond to these challenges ExpertSource provides a comprehensive partnership approach, not only adding value in improving bottom lines but also contributing to managing business, revenue growth and brand building.
Our Service Offerings
Our clients range from Internet Retailers, DRTV companies to whom we provide specialised end-to-end customer lifecycle management services.
Customer Acquisition: Inbound Sales & Outbound Sales
Customer Engagement & Up-sell: Retain, Monetize and Maximise Life Time Value
Multi channel Inbound & Outbound Customer Interaction Management
Back Office: Order Processing, Web content, process and availability audit
About
Dynamic consumer behaviour clubbed with evolution of multiple customer engagement channels has compelled media and entertainment companies to re-engineer their customer engagement strategy.
The problem
Further the customers in the entertainment & gaming space are extremely technology & internet savvy this creates further pressure on turnaround times and quality of resolution.
The Solution
Supporting existing user-base, providing competent customer support and ensuring consistent positive experience has to be prioritized to maintain a positive brand image.
Our Service Offerings
To help respond to these challenges ExpertSource provides a dynamic approach for managing the customer support needs.
Inbound / Outbound Voice Customer Interaction Management
Live Webchat, Email Response Management
On-line Forum Management & Comprehensive Social Media Management
In-Game Moderation Services
Get In Touch
ExpertSource Global Services Private Ltd.
Deekay Tech Park, Unit 102, 201 & 202,
MIDC Turbhe,
Navi Mumbai 400705. INDIA.
(+1) 347 899 4250
