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EXPERT ENGAGE

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What you can expect: 

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Email Support

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SOCIAL MEDIA MONITORING & MANAGEMENT

MULTI-LINGUAL SUPPORT

VOICE SUPPORT

Expert Engage

Customer Engagement

Customer engagement is at the core of any brand and service, we offer comprehensive range of services & solutions powered by advanced proprietary technology & Dynamic CRM solutions across multiple channels of communication. We partner with technology software companies to deliver true value to our clients in form of increased customer satisfaction scores, increased first time resolution rates and reduced cost per transaction.

ALIGNED & ENGAGED WORK FORCE

 Fundamental belief that well Trained and well Engaged Workforce Ultimately leas to successfully engaged customers.

Technology Partner for Dynamic CRM with Unified Agent View Screen

A DASHBOARD THAT IS BASED ON ANALYTICS LIKE: CUSTOMER SENTIMENT, PRODUCT SERVICE PROCESS BRAND CURRENT ISSUES & PERCEPTIONS, FIRST CALL RESOLUTION & ASPECTS

ADDITIONAL PROPRIETARY IN-HOUSE CRM & UNIFIED VIEW TECHNOLOGY

EVOLVED SOCIAL MEDIA MANAGEMENT TECHNOLOGY PARTNERSHIP

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ExpertSource Global Services Pvt. Ltd.

Deekay Tech Park, Unit 102, Plot No C-99, TCC Industrial Area, MIDC Turbhe, Navi Mumbai 400705. INDIA

(+1) 347 899 4250