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Optimize Your Business Goals & Objectives
ExpertSource provides high value & cost efficient customer life cycle solutions from our location in Mumbai, India & partner locations in the US & Nearshore.
Our state of the art technology and infrastructure offers best in class information security standards & PCI.DSS certification.
What do we do?
Social Media Monitoring & Management
Live Chat Support
First Party Collections
Third Party Collections
Quality Management Systems
World class comprehensive quality monitoring toolWorld class comprehensive quality monitoring tool
Web/Site based license option
Call Quality evaluation and feedback
Six Sigma Green Belt certified Quality analyst/Evaluators options
Process Improvement & Lean Project recommendations
MEDIA & ENTERTAINMENT
INTERNET & RETAIL
Our Service Offerings
As an experienced, global outsourcing solutions provider, ExpertSource understands and embraces the expanding role of the contact center. We offer a wide range of customer management and support services for a variety of industries from multi-lingual contact center sites across six countries including the United States, & Nearshore
Working as a strategic global outsourcing partner, we put our operational processes and performance analytics to work, letting you focus on innovation and your core business. Our goal is to work with you to improve operational efficiencies, enhance customer experience, reduce costs and generate new revenue streams. Through our comprehensive training modules in customer care and management, telephone etiquette, and accent neutralization, our highly skilled representatives ensure consistent, high-quality interactions with your customers which leads to increased customer satisfaction and high levels of referral and retention.
Quality Management System
Why we are different
Subject Matter Expertise
Analytics & Innovation
Analytics as a key tool and Innovation as a culture – At ExpertSource we live by this principle. Customer interactions generate a wealth of Intelligence.
Our Corporate Quality framework encompasses each building block of service delivery. The six sigma culture, process & methodologies in practice ensure repeatability & reproducibility of results.
With our direct & partner onshore, offshore and nearshore presence we are able to deliver a unique “Best Shoring” proposition. We are able to provide seamless.