Internet Retail & Retail

01. About

The new age retailers are not bound by walls of traditional brick & mortar, which provides lot of benefits but also several challenges

02. The problem

The challenges include grabbing market share in timely manner, maximize returns on expensive marketing costs, increase sales & upsell conversions, improve customer experience & brand image while optimizing support costs.

03. The Solution

To help organizations respond to these challenges ExpertSource provides a comprehensive partnership approach, not only adding value in improving bottom lines but also contributing to managing business, revenue growth and brand building.


Our Service Offerings:

Our clients range from Internet Retailers, DRTV companies to whom we provide specialised end-to-end customer lifecycle management services including:

Customer Acquisition: Inbound Sales & Outbound Sales

Customer Engagement & Up-sell: Retain, Monetize and Maximise Life Time Value

Multi channel Inbound & Outbound Customer Interaction Management

Back Office: Order Processing, Web content, process and availability audit


We differentiate our services with

Aggressive Outcome based pricing models

Offshore cost arbitrage

Advanced Analytics & Disposition Analysis to improve sales conversion percentages

Dynamic skill-set and customer demographic based call routing for improved returns

Use of Technology to Improve Productivity & Customer Satisfaction Scores

Additional revenue streams through Affiliate Partnerships

Get In Touch

ExpertSource Global Services Pvt. Ltd.

Deekay Tech Park, Unit 102, Plot No C-99, TCC Industrial Area, MIDC Turbhe, Navi Mumbai 400705. INDIA

(+1) 347 899 4250