Industries

Media & Entertainment

01. About

Dynamic consumer behaviour clubbed with evolution of multiple customer engagement channels has compelled media and entertainment companies to re-engineer their customer engagement strategy.

02. The problem

Further the customers in the entertainment & gaming space are extremely technology & internet savvy this creates further pressure on turnaround times and quality of resolution.

03. The Solution

Supporting existing user-base, providing competent customer support and ensuring consistent positive experience has to be prioritized to maintain a positive brand image.

Services

Our Service Offerings:

To help respond to these challenges ExpertSource provides a dynamic approach for managing the customer support needs, our services include:

Inbound / Outbound Voice Customer Interaction Management

Live Webchat, Email Response Management

On-line Forum Management & Comprehensive Social Media Management

In-Game Moderation Services

Features

We differentiate our services with

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In-depth domain expertise

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Multi-channel Customer Interaction Strategy

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Use of Technology to Improve Productivity & Customer Satisfaction Scores

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Innovative Best Shoring Approach

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