Our Services

EXPERTsource qms


What you can expect: 

A Comprehensive Call Quality Monitoring Tool that breaks away from the traditional approach to deliver top results.

With a web-based secure user access you get the best of the cloud with the security of local systems. The user friendly Visual Studio interface drastically reduces the learning curve and is highly intuitive. Backed by the industry leading SQL Server, Expert Source QMS is easy to customize for your specific requirements.

Evaluation sheets embedded with call recording / player


Multiple unlimited users & evaluation sheets

Calibration : Create Live Calibration Sessions


Administrator rights for project built & customization


Level based access for Quality Evaluators, Team Leads, Agents & Clients

Historical comprehensive reports & analytics: Agent-wise & Process-wise


Easy Evaluation Sheet template builder

Reporting & Analytics Overview


ABC Stratification

Agent-wise defect report

Historic performance report


Parameter-wise defect report 

Training Need Identification 

Process Re-engineering


Pareto Analysis 

Trend Analysis

Time & Motion Study

Why we are different:

QMS Set Up & Hosting

Turnkey Project Set Up

Web based / Site Based License Options

Remote / On Site Hosting Options

Training & Process Documentation

On Going Version Upgrades / Annual Maintenance

Quality Analyst / Evaluators

Call Quality Evaluation

Agent Feedback sessions / On Line Feedback sessions

Reporting & Analytics

Six Sigma Green Belt certified resource options

Process Improvement & Lean Project recommendations

Report Builder Snapshot:

Get In Touch

ExpertSource Global Services Pvt. Ltd.

Deekay Tech Park, Unit 102, Plot No C-99, TCC Industrial Area, MIDC Turbhe, Navi Mumbai 400705. INDIA

(+1) 347 899 4250