Our Services
EXPERTsource qmsServices
What you can expect:
A Comprehensive Call Quality Monitoring Tool that breaks away from the traditional approach to deliver top results.
With a web-based secure user access you get the best of the cloud with the security of local systems. The user friendly Visual Studio interface drastically reduces the learning curve and is highly intuitive. Backed by the industry leading SQL Server, Expert Source QMS is easy to customize for your specific requirements.
Evaluation sheets embedded with call recording / player
Multiple unlimited users & evaluation sheets
Calibration : Create Live Calibration Sessions
Administrator rights for project built & customization
Level based access for Quality Evaluators, Team Leads, Agents & Clients
Historical comprehensive reports & analytics: Agent-wise & Process-wise
Easy Evaluation Sheet template builder
Reporting & Analytics Overview
Agent-Wise
ABC Stratification
Agent-wise defect report
Historic performance report
Process-wise
Parameter-wise defect report
Training Need Identification
Process Re-engineering
Analytics
Pareto Analysis
Trend Analysis
Time & Motion Study
Why we are different:
QMS Set Up & Hosting
Turnkey Project Set Up
Web based / Site Based License Options
Remote / On Site Hosting Options
Training & Process Documentation
On Going Version Upgrades / Annual Maintenance
Quality Analyst / Evaluators
Call Quality Evaluation
Agent Feedback sessions / On Line Feedback sessions
Reporting & Analytics
Six Sigma Green Belt certified resource options
Process Improvement & Lean Project recommendations
Report Builder Snapshot:
